Terms of service

Customer Service

These Terms of Service govern use of the YamBaba online marketplace storefront, including orders, returns windows, and product warranties stated by sellers.

Trusted online marketplace AED pricing yambaba.ae

Marketplace model

YamBaba operates as an online marketplace. Products may be offered by YamBaba and/or independent vendors.

Order, fulfilment, and support details may vary by product and seller.

Orders and pricing

Prices are displayed in AED at checkout.

By placing an order you confirm the shipping address, contact details, and selected payment method are accurate.

Returns and fault claims

Change-of-mind / eligible returns follow a 5-day window from the day of receiving the product.

Faulty, damaged, wrong, or not-as-ordered claims must be raised within 24 hours of receiving the product. Full details are in the Refund & Returns Policy.

Warranties

Products have no warranty by default. Any warranty must be stated by the seller on the product listing and will be tracked for that order.

Stated warranties remain enforceable even if the seller is later suspended or exits the marketplace (replacement or purchase-price return).

Accounts

You are responsible for keeping account login details secure and for activity under your account.

Acceptable use

Do not misuse the storefront, attempt unauthorized access, or submit fraudulent orders or content.

Contact

For support, email info@yambaba.ae. We aim to respond during normal UAE business hours.

Questions about these terms?

Email info@yambaba.ae.

Email Customer Service
Contact Us Privacy Policy Refund & Returns Shipping & Delivery Store Policies

Change-of-Mind Outbound Delivery Recovery (COM-2026.12)

For approved Change-of-Mind returns after delivery:

  • Original customer shipping paid is generally not refunded.
  • You normally return the item to the designated YamBaba Fulfilment Centre.
  • If original delivery was free or subsidised, an Applicable Change-of-Mind Outbound Delivery Recovery may be deducted from the merchandise refund. The exact amount is shown when you confirm a return, based on the outbound amount attributable to the returned item(s).
  • Seller-fault returns (wrong, faulty, damaged, not as described) follow different rules: eligible merchandise and original shipping refunds after approval, without charging you seller-fault return logistics.
  • All refunds remain subject to return inspection.

Policy version: COM-2026.12. Free Delivery at checkout remains a checkout benefit; Change-of-Mind recovery, when applicable and activated, is disclosed at return confirmation.