Refund policy

Customer Service

This Refund & Returns Policy explains how YamBaba handles change-of-mind returns, fault claims, warranties, and refunds for marketplace orders on our UAE storefront.

5-day return window 24-hours fault claims Warehouse return path

How to request a return or refund

Contact Customer Service at info@yambaba.ae with:

  • Your order number
  • Product details
  • Reason for the request
  • Photos if the item is faulty, damaged, wrong, or not as ordered

We will review the request and confirm next steps by email.

Change of mind - 5-day window

For change of mind and eligible non-fault returns, you have 5 days starting from the day you receive the product.

Items should be unused, in original condition, and returned with original packaging where applicable. Some items may be non-returnable for hygiene or customization reasons.

Faulty / damaged / wrong item - 24 hours

If the product arrives faulty, damaged, wrong, or not matching your order, raise the claim within 24 hours of receiving the product and share clear evidence when asked.

Claims after this window may be declined unless a warranty stated on the product listing still applies.

Who pays return delivery charges

  • Change of mind / customer-side issues: delivery / return shipping is borne by the customer.
  • Wrong, faulty, damaged, or not-as-ordered items: delivery / return shipping is borne by the seller (vendor) and settled through marketplace payout adjustments.

Return path

Returned products first come to the YamBaba warehouse. From there, YamBaba forwards the item to the seller in its original returned condition for confirmation and inspection as required.

Warranty

There is no warranty by default. Warranty applies only when the seller stated it on the product listing (duration and coverage).

Valid stated warranties continue even if the seller is later suspended or leaves the marketplace. In those cases the seller must still honour the warranty by replacement or purchase-price return, as directed through YamBaba Customer Service.

Refunds

Approved refunds are processed to the original payment method where possible.

Processing times depend on the payment provider and banking rails.

Need help with a return or refund?

Include your order number, product name, photos (for fault/damage), and reason. Email info@yambaba.ae.

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Change-of-Mind Outbound Delivery Recovery (COM-2026.12)

For approved Change-of-Mind returns after delivery:

  • Original customer shipping paid is generally not refunded.
  • You normally return the item to the designated YamBaba Fulfilment Centre.
  • If original delivery was free or subsidised, an Applicable Change-of-Mind Outbound Delivery Recovery may be deducted from the merchandise refund. The exact amount is shown when you confirm a return, based on the outbound amount attributable to the returned item(s).
  • Seller-fault returns (wrong, faulty, damaged, not as described) follow different rules: eligible merchandise and original shipping refunds after approval, without charging you seller-fault return logistics.
  • All refunds remain subject to return inspection.

Policy version: COM-2026.12. Free Delivery at checkout remains a checkout benefit; Change-of-Mind recovery, when applicable and activated, is disclosed at return confirmation.